Whether you’re an owner or a tenant, getting the keys to your new home may require you to set up the utilities for it. While it is not that difficult or time-consuming a task, it is one of those bureaucratic hurdles that is just no fun. Let’s bite through the sour apple, and get it over with!
Documents required for utilities application
This are the list of documents required when you apply for utilities in Singapore, chart courtesy of SP services:
How much is the security deposit needed?
Signing a utilities contract requires the applicant to pay a security deposit. Upon the termination of your lease or selling of your house the security deposit can be used to pay for the final utility bills. Alternatively, it is simply refunded to you upon termination. The below chart shows the deposit amount you’re required to pay:
The application process is simple and you can do it in many different ways:
Apply online via SP Service’s website*^
Go to SP Service’s website and apply directly. Filling up the online application form takes about 10 to 15 minutes.
- Apply via the SP Utilities smartphone app*, downloadable on the iOS or Android app store.
Apply via phone*
Call 1800-2222 333 and do it over the phone.
- Fax the completed application form to 6304-8229
Apply via mail
Yes, it is still possible to apply via snail mail! Fill out this application form and send it to the following address:
Senior Manager (customer service)
SP Services Ltd
10 Pasir Panjang Road #03-01
Mapletree Business City
- Apply directly at a customer service centre
Choose any of the locations below and settle it personally. Remember to bring the required documents!
8 Cross Street #02-01/03, Manulife Tower, Singapore 048424
480 Lorong 6 Toa Payoh #02-08 HDB Hub, Singapore 310480
*Application for utilities via online, mobile and phone utilities is only applicable for all of the existing premises where the address information already exists in our database. For new premises except for HDB residential apartments, condominiums and executive condominiums, you will need to either:
1) Send in the application by post OR
2) Fax in to 6304 8229 OR
3) Walk in to our customer service centres in Manulife Tower or Toa Payoh to set up the utilities account.
^For gas turn-on, please call City Gas at 1800-555-1661 for an appointment after receiving the email confirmation on the account opening.
How far in advance do I need to set up my utilities?
Online: 3 business days, upon receipt of the required documents and initial security deposit if application is received before 3pm on weekdays, or 12 noon on Sat/eve of Public Holiday. (Appointments are subject to availability)
In person: Next business day if application is received before 3pm on weekdays, or 1pm on Sat/ eve of PH. (Appointments are subject to availability)
Mobile app: Next business day if application is received before 3pm on weekdays, or 12 noon on Sat/ eve of PH. (Appointments are subject to availability)
For express (urgent) requests:
If you just got your keys but need the gas to cook a housewarming feast the very same night, a same-day express turn-on can be arranged. An express service charge of $60 is applicable on working weekdays/Saturdays (services is not available on Sundays). At least 3 hours’ advance notice is required for this service, and appointments are subject to availability.
No matter your preferred method of setting up your utilities, we recommend doing it a week in advance!
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