Home & Living

Ask the 99.co expert: Renovation Disputes – Avoiding & Resolving Them

October 3, 2017

99.co is pleased to bring to you the Ask the 99.co expert series. Every month, we feature professionals from a selected field to share their knowledge and insights on scenarios commonly faced by our readers. We kick off this series with a spotlight on property-related legal issues, with Asia Law Network at the helm. Watch the 99.co blog in October, for our latest updates on legal information and insights.

Renovation is a key part of getting our dream homes

Owning and living in your own home is probably one of the biggest fantasies for any person. Whether you indulge it by haunting the corridors of IKEA, or building your house from scratch in the virtual world of ‘The Sims’, you’ve probably spent a long time thinking about how it might look! With all these hopes and expectations, it’s not surprising that many homeowners look for contractors who are capable of not only understanding their creative visions but also delivering high-quality workmanship and materials in all the renovation works.

And yet, renovation disputes are more common than you think

Yet, in the homeowners’ rush to quickly engage the services of their preferred contractor, they may forget to take the appropriate measures to properly protect themselves. Soon, when shoddy workmanship and defects start appearing, renovation disputes between homeowners and contractors can threaten to turn your dream home into a nightmare. Renovations on a new home can cost anywhere up to 20 per cent of the cost of buying your home – so being embroiled in a dispute like this will not only dramatically increase your financial outlay, but also delay the completion of your home AND lead to a lot of frustration and disappointment.

Renovation happening at home

In fact, according to the Straits Times, the Consumers Association of Singapore (CASE) received 1,447 complaints against renovation contractors in 2015, with the home renovation industry coming in fourth in terms of the number of complaints against it. Among the cases filed with CASE, only slightly over half were resolved in 2015, compared to 78 per cent in 2014.

Save your sanity (and wallet) from renovation disputes. Find a good contractor!

To minimise the possibility of being involved in renovation disputes, you should first consider an accredited contractor which is recognised by both CASE, and the Singapore Renovation Contractors and Material Suppliers Association (RCMA). Such contractors are classified under the CASETRUST-RCMA Joint Accreditation scheme. If you are living in an HDB flat, make sure that the contractor is also registered with the Housing and Development Board (HDB). If the contractor is not registered with HDB, no renovation works may be carried out by the contractor at all.

Once you’ve chosen a company from the CASETRUST-RCMA list, make sure you sign a contract with the contractor before starting renovation works. This contract should clearly outline and specify the exact terms of the agreement between you (the homeowner), and the contractor.

Here are a few more tips to consider when selecting a renovation contractor:

  1. How did you find out about the contractor? If you were recommended this contractor from friends, what feedback did they give on the contractor?
  2. How long has the contractor been in operation?
  3. Know the difference between a contractor, and an Interior Design (ID) company. A contractor will usually just be the one engaged to perform the work. An ID company would be one that you engage to perform interior design and together with that, they will usually then offer to provide the renovation services as part of their ID package. However, it is not always the case that the ID company has its own in house contractors and the work may actually be sub-contracted to other parties. These are things that prospective home-owners should be aware of. Separately, even contractors will usually sub-contract specialist works like plumbing and electrical works, to other sub-contractors. As such, prospective homeowners should ascertain the scope of the works that will be done by the contractors or the ID company’s own staff, and those that would be sub-contracted. Whilst sub-contracting is not necessarily a bad thing, as it means that the work is usually done by a more specialised contractor, it can also mean that the contractor might not have as much control over the timing and scheduling of the other specialist contractors and that is something that one ought to take into account.

A few valuable tips on your renovation contract 

Here are a few tips to properly cover your bases that may save you a lot of headaches in the long run.

  •    Make sure you capture everything in black and white – do not accept any verbal promises because they can be difficult to prove and enforce in court
  •    Work out a schedule with clear deadlines for completion with your contractor and rectification works and include it in your renovation contract
  •    Do not make full payment upfront for the renovation works; instead, set out a timetable for payment tied to milestones that the contractor agrees to and only pay for services rendered as it is completed
  •    Record down any outstanding defects by taking photos and compiling them into a list; once the renovation works are completed, this list can be used as a reference checklist to resolve the defects one at a time

But just in case the previous paragraphs are a bit too much for you to read through quickly, you can refer to the table below for some important details that you should look out for in your renovation contract!

renovation disputes contract

I’ve signed my renovation contract. What’s next?

With the contract signed, renovation works may now proceed. If you have the time, you should closely supervise the works, and inform the contractor immediately if you have any concerns. If there are any defects, document and record it immediately for reference, so the contractor can rectify it later. Moreover, only pay the contractor the amount agreed upon when you are satisfied that the work at each stage has been done properly and on time.

But if you’re unhappy with your current contractor, and you’d like to engage another person to take over the renovation works, it’s only fair that you inform your current contractor, and mutually agree on the terms for termination and payment. Once you hire your new contractor, do make sure that the person is fully briefed on all your needs. Where necessary, you may need to apply for a new HDB renovation permit, and change your house keys too.

What Should I Do if I’m in a Renovation Dispute? 

Renovation disputes with your contractor can be an emotionally difficult situation for a homeowner – especially since there are many layers of emotions, failed expectations, and frustrations involved in the renovation project. While it’s understandable for you to react negatively to such disputes, it is still possible to manage the situation constructively. If your contractor refuses to uphold their end of the renovation contract, Singapore’s legal system also makes it possible for you to escalate your efforts to recover any money incurred from damages.

From our experience, the most common complaints or disputes relating to renovation contracts would be those relating to variations and substandard or defective works.

There are five options you can pursue in order to resolve such renovation disputes:

#1. Direct communication with the contractor or any party responsible for the issue

First, you should re-read your contract to check if the contractor has broken any of the terms and conditions listed. If the contractor has broken his contractual obligations to you, take this time to communicate your complaint to him with reference to the contract’s terms. But, to be fair to the contractor, do offer him the opportunity to rectify the problem, or allow him to propose an acceptable compromise.

If the complaint involves defective materials supplied by a subcontractor, then the main contractor that you hired will have to take responsibility for the actions of the subcontractor.

However, if the problem originated from third-party suppliers that were hired by you, then the contractor is not liable for any problems resulting from this arrangement.

#2. Lodging a complaint with CASE

If the contractor refuses to take responsibility for breaking the terms of the agreement between you and the contractor’s company, then you may lodge a complaint with CASE. The organisation will then correspond with the contractor on your behalf, or write a formal letter to the contractor regarding your complaint.

#3. Mediation by CASE or a neutral party

Mediation by CASE is a relatively affordable option for homeowners to resolve such renovation disputes with a business, especially when compared to an expensive and lengthy civil lawsuit! If the mediation session is able to resolve the problem, then the contractor and you may be able to sign a binding agreement that settles the complaint.

If the contractor then breaks the terms of this agreement, you would have a good reason that can be used to launch a lawsuit against him.

#4. Lodging a claim with the Small Claims Tribunal

If your “cause of action” was one year ago or earlier, and if you’re claiming for a sum of up to S$10,000, then you may file a claim with the Small Claims Tribunal.

A “cause of action” in this context can refer to a number of things. For example, it can refer to the date when the renovation contract was broken. Or it can also refer to the date when the renovation works were due to be completed, but was instead delayed or completed in an unsatisfactory manner.

You are entitled to claim for an amount up to S$20,000 if your contractor agrees to a hearing at the Small Claims Tribunal.

Generally, to determine how much to claim for, you may want to check with another contractor to determine the cost of correcting the defect. If your claim exceeds these designated limits, you would be advised to either lower your amount you are planning to claim, or you can commence a civil lawsuit against the contractor. However, if you do lower your claim amount, then you cannot seek a claim for the remaining sum afterward.

#5. Obtaining legal advice or launching a lawsuit

Depending on the terms listed in the original renovation contract with your contractor, you may be contractually required to pursue mandatory mediation or arbitration first in order to resolve the renovation dispute.

But if all other options for dispute resolution have been exhausted, and if the amount you are seeking to claim exceeds the maximum allowed under the Small Claims Tribunal, then you may wish to consult a lawyer to obtain legal advice. Depending on the circumstances, the lawyer may advise you on whether launching a lawsuit may be appropriate for your needs.

renovation disputes flow diagram

Don’t jump to litigation, try to resolve it out of court first

You should certainly start off with direct communication and discussion with the contractor to resolve the issue amicably out of court. Generally, from our experience, people do not have high hopes with lodging a complaint with CASE as the organisation does not have the power to make any binding orders when a complaint is made, and can only mediate or adjudicate. However, as the costs for them to do so are relatively minimal, there is no harm for parties to explore this.

The Small Claims Tribunal is next if this doesn’t work, but there are limits

The Small Claims Tribunal is a more viable option for parties to consider, but bear in mind that the jurisdictional limit is only S$10,000, and this may preclude many renovation claims from being adjudicated. The reason for this limit is because the Small Claims Tribunal only takes into account the value of the underlying contract, and not just the amount that is the subject of a claim.

Lawyers are not allowed to attend cases at the Small Claims Tribunal, but from our experience, what happens is that an initial hearing is usually fixed around 4-6 weeks from the date when the case is first lodged at the tribunal. This first hearing is a mediation hearing, where the tribunal will try and get both parties to settle their claim amicably. Only if that does not succeed will a second hearing be fixed – usually within 4 weeks of the first hearing. It is at this second hearing that the tribunal will hear all the evidence, arguments and render its decision.

Stuck In Renovation Disputes? There’s Still Hope!

For many first-time homeowners, buying and renovating your own house can be an exhilarating and memorable experience. But if you’re not careful, the whole experience can quickly turn sour if you’re unlucky enough to encounter a less-than-ideal contractor.

Still, if you’re currently embroiled in the middle of a renovation dispute, there are still avenues of help available to you! Aside from approaching CASE for assistance and mediation, the Small Claims Tribunal can also help you to recover the amount of money spent on rectifying defects. But if your claim amount exceeds the limits of the Small Claims Tribunal, it may be better to seek legal advice first before approaching the Courts to launch a lawsuit against the contractor!

If you have a legal question about your options in renovation disputes, leave us a comment either on the blog or on the 99.co Facebook page. We will be picking three questions to feature in a follow-up article to be published on 10 October 2017 (Tuesday).  

Alternatively, you can request a quote with Kelvin Tan from Vicki Heng Law Corporation. You can also get a quick consult with one of our practicing lawyers. With Quick Consult, you can check out in minutes and for a transparent, flat fee of S$49, the lawyers will call you back on the phone within 1-2 days to answer your questions and give you legal advice.

This article is written by Kelvin Tan from Vicki Heng Law Corporation and Tang Chee Seng from Asia Law Network in collaboration with 99.co.

If you found this article useful, 99.co recommends Renovation disputes related FAQs and Addressing defects in your new home.

Find the home of your dreams today at Singapore’s largest property portal 99.co!


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  • Reply Helen Hyena Alburque'V January 19, 2018 at 12:59 pm

    I just had my kitchen renovated in August 2017 and the experience was a terrible nightmare.
    I have paid the contractor 7k in cash already even when the renovation was incomplete.
    Till today i was unable to use my kitchen stove – got him in last week to check and he does not know what he had missed out and checked with my management and said they could help . I am working and have not responded as was planning to take legal action with no more extra cash – my kitchen cupboards are now mouldy. Please advise me who I can go to to manage this terrible nightmare.

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