{"id":1767,"date":"2025-10-11T01:19:04","date_gmt":"2025-10-10T17:19:04","guid":{"rendered":"https:\/\/www.99.co\/singapore\/glossary\/?p=1767"},"modified":"2026-04-07T11:34:26","modified_gmt":"2026-04-07T03:34:26","slug":"hdb-hotline","status":"publish","type":"post","link":"https:\/\/www.99.co\/singapore\/glossary\/hdb-hotline\/","title":{"rendered":"HDB Hotline: How to Contact HDB?"},"content":{"rendered":"\n<ol class=\"wp-block-list\">\n<li><strong>General Enquiries<\/strong><br>Public may contact HDB for general enquiries through the following channels:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fax: <strong>6490-1033<\/strong><\/li>\n\n\n\n<li>Online: <em>Write to HDB<\/em><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><strong>Sales \/ Resale<\/strong><br>For matters relating to new or resale flat applications or HDB housing loans, requests may be submitted via <strong>MyRequest@HDB<\/strong>.<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sales \/ Resale Customer Service Line: <strong>6866-3066<\/strong> (weekdays: 8:00am to 5:00pm, off-peak period: Tuesdays to Fridays, 8:00am to 10:00am)<\/li>\n<\/ul>\n\n\n\n<p>Enquiries may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Buying or selling flats<\/li>\n\n\n\n<li>Status of applications<\/li>\n\n\n\n<li>Application procedures<\/li>\n\n\n\n<li>Scheme details<\/li>\n\n\n\n<li>Eligibility conditions<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong>Branches<\/strong><br>Residents may also contact HDB branches for requests and enquiries on:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Housing maintenance services<\/li>\n\n\n\n<li>Car park services<\/li>\n\n\n\n<li>Housing finance services<\/li>\n<\/ul>\n\n\n\n<p>Branch Service Line: <strong>6225-5432<\/strong> (weekdays: 8:00am to 5:00pm)<\/p>\n\n\n\n<p>Enquiries may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lease services applications<\/li>\n\n\n\n<li>Tenancy services<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li><strong>Commercial Properties<\/strong><br>For matters concerning commercial properties, the following contact is available:<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Properties and Land General Enquiry Line: <strong>6866-3073<\/strong> (weekdays: 8:30am to 5:00pm)<\/li>\n\n\n\n<li>Online: <em>Write to HDB<\/em><\/li>\n<\/ul>\n\n\n\n<p>Enquiries may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tenancy matters (for rental commercial property)<\/li>\n\n\n\n<li>Lease matters (for sold commercial property)<\/li>\n\n\n\n<li>Maintenance matters<\/li>\n\n\n\n<li>Bookings for bus interchange space (via email)<\/li>\n\n\n\n<li>Bookings of common areas for promotional activities<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<ol start=\"7\" class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I contact the HDB Hotline?<\/h2>\n\n\n\n<p>To get in touch with HDB, you can call the <strong>HDB Hotline<\/strong> at <strong><strong>6866-3066<\/strong><\/strong>. Their operating hours are from <strong>8:00 AM to 5:00 PM<\/strong> on weekdays. This hotline is a go-to for general inquiries regarding housing matters. For more specific issues, you can also use the <strong>e-Feedback Form<\/strong> available on the HDB website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I book an appointment with HDB?<\/h2>\n\n\n\n<p>To book an appointment with HDB, you can use the <strong>HDB e-Appointment System<\/strong>. This system is accessible through the <strong>HDB InfoWeb<\/strong> or the <strong>Mobile@HDB app<\/strong>. It allows you to select an appointment time that fits your schedule, whether you need to visit in person or prefer a virtual consultation.<\/p>\n\n\n\n<p>For those who prefer virtual appointments, you can also use the <strong>LifeSG app<\/strong>, which provides an easy interface to book video consultations with HDB officers for services like <strong>flat application<\/strong>, <strong>lease buyback scheme<\/strong>, or <strong>mortgage loans<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Can I book a virtual appointment?<\/h2>\n\n\n\n<p>Yes, HDB offers virtual appointments through the <strong>LifeSG app<\/strong>. You can book a video consultation to discuss various housing services, such as CPF Top-Up Grant applications, flat ownership transfers, or even flat upgrading services. These virtual consultations allow you to connect from the comfort of your home, as long as you have a stable internet connection.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I prepare for an HDB appointment?<\/h2>\n\n\n\n<p>After booking an appointment, HDB typically sends you a reminder via <strong>SMS<\/strong> to confirm the details. For in-person meetings, it\u2019s advisable to bring any required documents. If you\u2019re attending a virtual appointment, ensure you have access to a desktop, laptop, or smartphone with a stable internet connection. You can find details of your scheduled appointments through the <strong>Mobile@HDB app<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What services require an appointment?<\/h2>\n\n\n\n<p>You may need to schedule an appointment with HDB for services such as:<\/p>\n\n\n\n<p>\u2022 Booking a flat (new or resale).<\/p>\n\n\n\n<p>\u2022 Addressing lease-related matters (e.g., Lease Buyback Scheme).<\/p>\n\n\n\n<p>\u2022 Applying for CPF top-up grants or other housing services.<\/p>\n\n\n\n<p>\u2022 Handling flat ownership transfers or surrendering a flat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do I reschedule or cancel my appointment?<\/h2>\n\n\n\n<p>You can reschedule or cancel your HDB appointment through the same platform you used for booking\u2014either the <strong>HDB e-Appointment System<\/strong> or the <strong>LifeSG app<\/strong>. HDB makes it easy to adjust your appointment if your plans change.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Conclusion<\/h3>\n\n\n\n<p>Booking an appointment with HDB is straightforward, thanks to the e-Appointment System and the LifeSG app. Whether you prefer an in-person or virtual consultation, HDB ensures a smooth process for handling your housing needs. Make sure to check your SMS reminders and prepare any necessary documents for a hassle-free experience.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Enquiries may include: Branch Service Line: 6225-5432 (weekdays: 8:00am to 5:00pm) Enquiries may include: Enquiries may include: How do I contact the HDB Hotline? To get in touch with HDB, you can call the HDB Hotline at 6866-3066. Their operating hours are from 8:00 AM to 5:00 PM on weekdays. This hotline is a go-to&hellip;<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[88,91],"tags":[350,313,352,314,351],"class_list":{"2":"type-post","13":"entry"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.7 (Yoast SEO v25.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HDB Hotline, HDB Contact Options &amp; Appointment Booking<\/title>\n<meta name=\"description\" content=\"Here&#039;s a straight-forward guide to everything related to the HDB Hotline. 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