{"id":8983,"date":"2017-01-30T04:52:49","date_gmt":"2017-01-29T20:52:49","guid":{"rendered":"https:\/\/www.99.co\/blog\/singapore\/?p=8983"},"modified":"2022-07-01T04:05:55","modified_gmt":"2022-06-30T20:05:55","slug":"fast-efficient-user-first-service","status":"publish","type":"post","link":"https:\/\/www.99.co\/singapore\/insider\/fast-efficient-user-first-service\/","title":{"rendered":"#FoundOn99co: Fast, efficient user-first service"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><figure id=\"attachment_8984\" aria-describedby=\"caption-attachment-8984\" style=\"width: 800px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"wp-image-8984\" src=\"https:\/\/www.99.co\/singapore\/insider\/wp-content\/uploads\/2017\/01\/Rose-Kwan-user-first.jpg\" alt=\"Rose Kowald was impressed with 99.co's quick response to her enquiries\" width=\"800\" height=\"1068\" srcset=\"https:\/\/www.99.co\/singapore\/insider\/wp-content\/uploads\/2017\/01\/Rose-Kwan-user-first.jpg 1509w, https:\/\/www.99.co\/singapore\/insider\/wp-content\/uploads\/2017\/01\/Rose-Kwan-user-first-940x1255.jpg 940w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><figcaption id=\"caption-attachment-8984\" class=\"wp-caption-text\">Rose Kowald was impressed with 99.co&#8217;s quick response to her enquiries<\/figcaption><\/figure>\n<p><span style=\"font-weight: 400;\">When the lease for their apartment was coming to an end, Rose Kowald and her husband wanted to find a more spacious home to live in. Read on and learn how the couple found their perfect home in Novena through 99.co.<\/span><\/p>\n<h3><b>How did you know about 99.co?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">When we first arrived to Singapore from Bangkok, we got our previous place through an agent as we were unsure about Singapore rental procedures. Having stayed here for over 2 years, we were confident in searching for a new place on our own. Eventually, we found PropertyGuru and 99.co when browsing on Google.<\/span><\/p>\n<h3><b>What are your favourite features of 99.co?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">I love the support services 99.co offers. Initially, when my enquiries were not responded to, I asked the 99.co Support Team for help through the app. I didn\u2019t expect them to reply as I just wanted to check if the chat function was working. To my surprise, they actually replied promptly and even helped to alert the agent (representing the rentals we were interested in) to contact me back. They even followed up to check if the agent did call me. The whole experience left a really good impression!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The 99.co portal itself is also very user friendly. I love the chat function as when I make an enquiry, it links up the property with the respective agent. Hence, I know which agent is representing which property and can easily navigate through them. Whereas with PropertyGuru, I get confused over which agent represents which units.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">99.co is also better as their listings are of good quality. I am a very visual person, so I naturally steer towards listings that have photos of the actual unit in them, and not just generic ones. I\u2019m glad that 99.co\u2019s listings have excellent pictures to give me better options to choose from.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition, we were searching for a partially furnished unit as we preferred to furnish the apartment ourselves. What helped was that each listing in 99.co shows the amenities that comes with the apartment: such as air conditioning, oven, etc, which made our search easier. Once we moved in, we bought a bed, table and, sofa on our own.<\/span><\/p>\n<h3><b>Did you go through a tenant\u2019s agent or a landlord\u2019s agent directly? <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">We were more familiar with the renting process and didn\u2019t want to spend 1 month rental for the agent\u2019s commission anymore, like we did the previous time. Furthermore, as 99.co is easy to use with all available filter options, we did not need to seek an agent&#8217;s help to search for us. <\/span><\/p>\n<h3><b>What was your order of search when looking for rental properties? <\/b><\/h3>\n<p>Two important factors were the price bracket, and the location. It\u2019s easy to search on 99.co using the filter options to do so. We first looked for units that were near the MRT on the green or red line, as my husband\u2019s office is at Raffles Place. Then, we look at the amenities around the rental unit. For us, distance to the supermarket is a major factor. At <a href=\"https:\/\/www.99.co\/singapore\/condos-apartments\/pastoral-view\">Pastoral View<\/a>, the nearest Cold Storage is at Novena Square, which is less than 10 minutes walk away.<\/p>\n<h3><b>How did you make your decision in the end? What information did you use to guide your decision?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Our perfect home ticks the box for everything that we need. This 2 bedroom apartment is within our budget of $3,000 per month, and has a convenient location. My gynaecologist is at Mount Elizabeth hospital, which is just behind our apartment.<\/span><\/p>\n<h3><b>How likely are you to refer your friends to 99.co? (On a scale of 1-10 with 10 being extremely likely)<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">10! I even posted on Facebook saying that I love the app. To me, it is the best property search portal right now.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When the lease for their apartment was coming to an end, Rose Kowald and her husband wanted to find a more spacious home to live in.<\/p>\n","protected":false},"author":41,"featured_media":54619,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_lmt_disableupdate":"","_lmt_disable":"","_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[53589,57131],"tags":[],"persona":[],"class_list":{"2":"type-post","9":"entry","10":"has-post-thumbnail"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.7.1 (Yoast SEO v25.7) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>#FoundOn99co: Fast, efficient user-first service<\/title>\n<meta name=\"description\" content=\"When the lease for their apartment was coming to an end, Rose Kowald and her husband wanted to find a more spacious home to live in.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.99.co\/singapore\/insider\/fast-efficient-user-first-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"#FoundOn99co: Fast, efficient user-first service\" \/>\n<meta property=\"og:description\" content=\"When the lease for their apartment was coming to an end, Rose Kowald and her husband wanted to find a more spacious home to live in.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.99.co\/singapore\/insider\/fast-efficient-user-first-service\/\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/99dotco\/\" \/>\n<meta property=\"article:published_time\" content=\"2017-01-29T20:52:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-30T20:05:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.99.co\/singapore\/insider\/wp-content\/uploads\/2022\/07\/Rose-Kwan-user-first-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1489\" \/>\n\t<meta property=\"og:image:height\" content=\"1372\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Julene Gatot\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@99dotco\" \/>\n<meta name=\"twitter:site\" content=\"@99dotco\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Julene Gatot\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.99.co\/singapore\/insider\/fast-efficient-user-first-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.99.co\/singapore\/insider\/fast-efficient-user-first-service\/\"},\"author\":{\"name\":\"Julene Gatot\",\"@id\":\"https:\/\/www.99.co\/singapore\/insider\/#\/schema\/person\/f0becff009626c27ff8bcfb72dabd51f\"},\"headline\":\"#FoundOn99co: Fast, efficient user-first service\",\"datePublished\":\"2017-01-29T20:52:49+00:00\",\"dateModified\":\"2022-06-30T20:05:55+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.99.co\/singapore\/insider\/fast-efficient-user-first-service\/\"},\"wordCount\":655,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.99.co\/singapore\/insider\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.99.co\/singapore\/insider\/fast-efficient-user-first-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.99.co\/singapore\/insider\/wp-content\/uploads\/2022\/07\/Rose-Kwan-user-first-1.jpg\",\"articleSection\":[\"Home &amp; 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