- General Enquiries
Public may contact HDB for general enquiries through the following channels:
- Fax: 6490-1033
- Online: Write to HDB
- Sales / Resale
For matters relating to new or resale flat applications or HDB housing loans, requests may be submitted via MyRequest@HDB.
- Sales / Resale Customer Service Line: 6866-3066 (weekdays: 8:00am to 5:00pm, off-peak period: Tuesdays to Fridays, 8:00am to 10:00am)
Enquiries may include:
- Buying or selling flats
- Status of applications
- Application procedures
- Scheme details
- Eligibility conditions
- Branches
Residents may also contact HDB branches for requests and enquiries on:
- Housing maintenance services
- Car park services
- Housing finance services
Branch Service Line: 6225-5432 (weekdays: 8:00am to 5:00pm)
Enquiries may include:
- Lease services applications
- Tenancy services
- Commercial Properties
For matters concerning commercial properties, the following contact is available:
- Properties and Land General Enquiry Line: 6866-3073 (weekdays: 8:30am to 5:00pm)
- Online: Write to HDB
Enquiries may include:
- Tenancy matters (for rental commercial property)
- Lease matters (for sold commercial property)
- Maintenance matters
- Bookings for bus interchange space (via email)
- Bookings of common areas for promotional activities
How do I contact the HDB Hotline?
To get in touch with HDB, you can call the HDB Hotline at 6866-3066. Their operating hours are from 8:00 AM to 5:00 PM on weekdays. This hotline is a go-to for general inquiries regarding housing matters. For more specific issues, you can also use the e-Feedback Form available on the HDB website.
How do I book an appointment with HDB?
To book an appointment with HDB, you can use the HDB e-Appointment System. This system is accessible through the HDB InfoWeb or the Mobile@HDB app. It allows you to select an appointment time that fits your schedule, whether you need to visit in person or prefer a virtual consultation.
For those who prefer virtual appointments, you can also use the LifeSG app, which provides an easy interface to book video consultations with HDB officers for services like flat application, lease buyback scheme, or mortgage loans.
Can I book a virtual appointment?
Yes, HDB offers virtual appointments through the LifeSG app. You can book a video consultation to discuss various housing services, such as CPF Top-Up Grant applications, flat ownership transfers, or even flat upgrading services. These virtual consultations allow you to connect from the comfort of your home, as long as you have a stable internet connection.
How do I prepare for an HDB appointment?
After booking an appointment, HDB typically sends you a reminder via SMS to confirm the details. For in-person meetings, it’s advisable to bring any required documents. If you’re attending a virtual appointment, ensure you have access to a desktop, laptop, or smartphone with a stable internet connection. You can find details of your scheduled appointments through the Mobile@HDB app.
What services require an appointment?
You may need to schedule an appointment with HDB for services such as:
• Booking a flat (new or resale).
• Addressing lease-related matters (e.g., Lease Buyback Scheme).
• Applying for CPF top-up grants or other housing services.
• Handling flat ownership transfers or surrendering a flat.
How do I reschedule or cancel my appointment?
You can reschedule or cancel your HDB appointment through the same platform you used for booking—either the HDB e-Appointment System or the LifeSG app. HDB makes it easy to adjust your appointment if your plans change.
Conclusion
Booking an appointment with HDB is straightforward, thanks to the e-Appointment System and the LifeSG app. Whether you prefer an in-person or virtual consultation, HDB ensures a smooth process for handling your housing needs. Make sure to check your SMS reminders and prepare any necessary documents for a hassle-free experience.
