Whether you’re an owner or a tenant moving into a new home, you’ll have to set up the SP utilities to get the water, electricity, and gas up and running! Setting up the SP utilities in Singapore isn’t that difficult. But knowing the exact steps to take can help you focus on the more important stuff.
Here’s a simple step-by-step guide to get you going!
Table of contents
- What to know before setting up your SP utilities account
- How to open an SP Services utilities account
- How much is the security deposit for SP utilities?
- How do I pay my SP utility bill?
- How far in advance do I need to set up my SP utilities?
- What happens if I switch from SP Utilities to another electricity retailer?
- Can I transfer my SP Services utilities account?
- Frequently Asked Questions (FAQs)
What to know before setting up your SP utilities account
In Singapore, opening electricity and water utilities accounts is done via SP Services. Setting up gas utilities (if not using LPG canister gas) via City Energy can be done by calling 1800 555 1661 after you receive confirmation that your SP Services account has been successfully set up.
A utility account is needed before an appointment to turn on utilities can be arranged.
For residential properties other than HDB BTO flats (i.e. HDB resale flats and private homes), the account holder or a representative must be present during the turn-on appointment. This is to provide access for technicians to do a safety inspection prior to activation.
If you’ve just gotten the keys to your BTO flat, you don’t need to schedule turn-on appointments at the place of residence, as electrical and water supplies are already activated and ready to use!
This infographic by SP Group gives a good overview of the process of setting up utilities in Singapore:
Not planning to engage SP Services for your electricity? You’ll still have to open an SP Utilities account first before registering with another retailer.
Now let’s go deeper into the process of setting up your utilities account.
How to open an SP Services utilities account
There are a few ways to set up your SP Services utilities account, namely via:
- The SP app, available on the App Store and Google Play Store
- The SP Utilities Portal (using MyInfo/MyInfo Biz)
- SP Customer Service Centre
Opening an SP Services account via the portal
Here’s what the SP Utilities Portal looks like:
Choose whether you’re registering as an individual or on behalf of a company. Note that you’ll need to be at least 18 years old to open an account. You’re also required to provide a copy of your NRIC or FIN. Alternatively, you can log in with Myinfo with your Singpass to minimise this step.
Other documents you may need to attach are:
- Property tax
- Proof of ownership
Step 1: Provide details of the house
You’ll be asked to fill up the address of your new home. Do give a mailing address if it’s a different one.
If City Energy is not available at your development, the system will inform you of this.
Note that electricity and water are selected by default. If you plan to engage another retailer for your electricity, you’ll still have to open an account with SP Services first.
Step 2: Provide personal information, such as your NRIC
You’ll then be prompted to log in with your Singpass so that you won’t have to upload a copy of your NRIC or FIN.
Alternatively, you may choose to fill out the form. With this option, you’ll have to upload a front and back copy of your NRIC or FIN.
How much is the security deposit for SP utilities?
The chart shows the deposit amount you’re required to pay. How much you’ll pay depends on your property type.
The security deposit will be billed in your first bill.
Upon the termination of your lease or sale of your house, the security deposit can be used to pay for the final utility bills.
Any remaining amount may be transferred to other accounts under your name to pay for outstanding charges. If there’s any balance left, it will be refunded to your GIRO account or mailed to you by cheque within a month.
How do I pay my SP utility bill?
There are a few ways to pay your SP utilities bill.
- SP app. Use the app to pay your bill with PayNow or Visa/MasterCard/American Express card. For instance, the POSB Everyday Card lets you set up automatic recurring monthly payments and gives up to a 3% rebate for every bill payment.
- GIRO. Print and send the GIRO form by mail.
- Other electronic means, such as ATMs, AXS stations and internet banking. Payment via internet banking and ATM is only available for DBS, UOB and OCBC.
- SP Services centre at Toa Payoh HDB Hub. You can pay your bill here with cash, NETS, cash card, cheque, cashier’s order and credit card (Visa or MasterCard).
- 7-Eleven outlets. Cash, Cashcard and NETS are accepted here.
Note that from 1 April 2023 onwards, you can no longer pay your SP Services bill via Singpost and SAM kiosks.
How far in advance do I need to set up my SP utilities?
It takes approximately two weeks for your utilities to be switched on.
If you’re setting up utilities via the SP app, expect a seven-business-day lead time before your utilities supply is switched on.
You’ll get an SMS confirmation for the application within the next working day, and an email at least two working days before the appointment.You can also reschedule your supply (electricity and water) turn-on appointment online, subject to the availability of time slots.
What happens if I switch from SP Utilities to another electricity retailer?
If you’re planning to switch to another electricity retailer, don’t close your SP Services account. Non-electricity charges like water, gas, and refuse collection will still be billed to your SP account.
Should your retailer bill you via SP Group, you’ll still receive one bill for both electricity and non-electricity charges.
Otherwise, you’ll receive two bills. And you’ll need to set up the payment arrangements with your electricity retailer.
Contact your preferred electricity retailer to make the switch. They’ll then liaise with SP Services to transfer your electricity account. Do note that for verification purposes, SP Services will only require the following info for the process:
- SP Utilities account number
- Account holder’s name
- Postal code for verification
Note that if your electricity retailer shuts down (touch wood), your account will automatically be transferred back to SP Services. Your electricity won’t be disrupted because of this.
Can I transfer my SP Services utilities account?
Moving to a new home? The thing is, each SP account is tagged to each property, so you won’t be able to transfer it to your new home. Instead, you’ll have to close the current account and open a new one for your new home.
Likewise, if you’re renting out your home, you won’t be able to transfer your account to your tenant. You’ll have to close it and your tenant will have to open a new one under their name.
You can terminate your account by one of the following methods:
- SP app
- Submit an online termination form
- Visit the Customer Service Centre
For a deeper dive into transferring your utilities, check out our article here: How to seamlessly transfer your utilities in Singapore?
How can I lower my SP Utility bill?
Looking to reduce your SP utility bill? Here are some simple yet effective ways to conserve electricity and lower your monthly expenses:
Upgrade to energy-efficient appliances
Switching to appliances with high energy efficiency ratings can significantly cut down your electricity usage. Look for appliances with 4 or 5 ticks, which indicate top energy performance. If your current appliances are nearing the end of their lifespan, consider replacing them with more energy-efficient models.
Make the most of your air conditioning
Setting your air conditioner to 25°C or higher can save energy. You can combine air conditioning with fans or even rely on fans alone to stay cool. Regularly cleaning air filters ensures your AC runs efficiently. Using the timer function prevents unnecessary operation, especially when you’re not home. And don’t forget to close windows and doors to keep the cool air inside.
Boost lighting efficiency
Switching to LED bulbs can reduce your electricity consumption compared to traditional incandescent bulbs. Remember to turn off lights when they’re not in use, and make the most of natural light during the day. For less frequently used areas, consider installing motion sensors to ensure lights only turn on when needed.
Optimise your refrigerator usage
Set your refrigerator to a temperature between 3°C and 5°C for optimal food preservation and minimal energy use. Avoid placing hot food directly in the fridge, as this forces it to work harder. Make sure the door seals properly to keep cold air from escaping. Regularly defrost your fridge if it’s not frost-free to maintain efficiency. Also, keep it away from heat sources like ovens or stoves to prevent it from working overtime.
Use your water heater wisely
Setting your water heater to 60°C or lower is usually sufficient for household needs. Using cold water for tasks like washing hands or rinsing dishes can further reduce energy use. For even greater savings, you might consider installing solar water heaters.
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Conclusion
This article provides a comprehensive guide on setting up SP utilities in Singapore, covering the necessary steps, account opening methods, security deposit requirements, and payment options for utility bills. It also clarifies important details such as the inability to transfer accounts to new properties or tenants.
While the process is outlined, it is hoped that SP Services will continue to improve its services to enhance customer experience. By streamlining procedures and offering more convenient options, such as digital payment methods and quicker turnaround times for utility activation, SP Services can further simplify and enhance the utility setup process for residents and businesses in Singapore.
How’s your experience like setting up your utilities? Share them with us in the comments below.
If you found this article helpful, 99.co recommends Guide to Inspecting Your New HDB Flat and HDB Renovation Permits 101.
Frequently Asked Questions (FAQs)
What is SP Utilities?
SP Utilities is the service provided by SP Group for managing water, electricity, and gas utilities in Singapore.
You can open an account online through the SP app or SP Utilities Portal. Alternatively, you can do so in person by visiting SP’s Customer Service Centre.
How can I check my SP Utilities bill and usage?
You can check your SP Utilities bill and usage through the SP app or SP Utilities Portal.
How to transfer utilities to tenants?
You won’t be able to transfer the account to your tenant as it’s non-transferable. Instead, you’ll need to close your account and have your tenant open a new account.
What happens if I move house? How do I transfer or terminate my SP Utilities services?
You cannot transfer your SP Utilities account to a new property. Instead, you need to close the current account and open a new one for your new home.
How to terminate my utilities account?
You can close the account online via the SP app or by submitting a termination form. Otherwise, you can do so in person at the SP Customer Service Centre.
Can I choose my electricity retailer?
Yes, you have the option to select your electricity retailer from a variety of providers or continue with SP Group.
What should I do with my SP Utilities if I’m going overseas for an extended period?
You can set up automatic bill payments through GIRO or make advance payments to ensure uninterrupted service.
What happens if I’m late in paying my bill?
Late payments may incur fees, and your services could be disconnected if you fail to make payments for an extended period.
How do I update my personal information for my SP Utilities account?
You can easily update your contact details through the SP Utilities app, website, or by contacting their customer service.
Can I get a breakdown of my utility consumption?
Yes, you can access detailed information about your utility consumption on your bill and through the SP Utilities app.
How can I pay my utility bills?
You can pay your utility bills via various methods, including GIRO, AXS machines, SAM machines, and online payment
What documents do I need to bring to open a utilities account?
You will need to bring your identification documents, such as your NRIC or passport, and your tenancy agreement or proof of ownership
How do U-Save rebates work?
Eligible HDB households automatically receive U-Save rebates, which are credited to their SP Utilities accounts on a quarterly basis.
How can I reduce my utility bills?
You can lower your utility costs by using energy-efficient appliances, tracking your consumption using the SP app, and following energy-saving tips provided by SP Group.
What should I do if I suspect a gas leak?
If you smell gas, immediately turn off the gas supply, open windows, avoid using electrical switches, and call SP Group’s emergency hotline.
What should I do if I encounter issues with my SP Utilities services?
If you encounter issues with your SP Utilities services, you can contact SP Customer Service Centre for assistance.
About Sophiyanah David
Sophi, a seasoned copywriter specialising in Singaporean real estate and property, is one of the minds behind 99.co's informative articles. Like her colleagues at 99.co, Sophi is dedicated to keeping you informed about the ever-changing world of real estate so you can find your forever home. When off the clock, you can find her giggling and kicking her feet as she reads her romance novels, watching anime - if FMBA is not your fave, she might fight you (but you'll probably win) and looking up latest skincare trends.
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how long does this take? how much in advance should i apply?
Hi Darius, here are some timings which should help.
-Time for completing the online form transaction
You may take about 5 to 10 minutes
-For appointments:
Online: 3 business days, upon receipt of the required documents and initial security deposit if application is received before 3pm on weekdays, or 12 noon on Sat/ eve of PH. (Appointments are subject to availability)
In person: Next business day if application is received before 3pm on weekdays, or 1pm on Sat/ eve of PH. (Appointments are subject to availability)
Mobile app: Next business day if application is received before 3pm on weekdays, or 12 noon on Sat/ eve of PH. (Appointments are subject to availability)
-Timings for express (urgent) service
Express turn-on required on the same day can be arranged. An express service charge of $60 is applicable on working weekdays/ Saturdays. This service is subject to availability of appointment and at least 3 hours’ advance notice is required.
So, in a nutshell, this process including everything say take upto a week. So, better to apply a week before you need the utilities in function. Please get in touch with us again, if you need more information. Thank you! Apologies for replying so late 😀
I’m terminating my account, how will I receive the security deposit back? if possible to be bank transfer instead of cheque coz I won’t be living in the same house anymore.
thanks
Hi Glenn,
You may wish to give a call to SP Group at 1800-2222 333 to update them with your latest address.
Thank you!
Best regards,
Amanda
Hi, am trying to open an account via portal but the continue button is still disabled after i filled out all the required fields. Can advise how i can proceed? Thanks!
https://services.spservices.sg/#/openAccount
This is the correct link.
Hi James,
Thanks for pointing that out! The link has been updated.
Best regards,
Terence
If the previous tenant left the place with an outstanding bill more than their deposit. Will it affect the new tenant registering for new account?
Does the applicant person have to be present at the appointment of meter reading?
I just sign up to open a new account and made an appointment date for turning on electricity and water. How can i change the appointment date?
Hi,
Is it possible to sort all this out online before I arrive in Singapore?
I already have an EP approval paper and will get the EP when Im in Singapore as they need my passport etc.
Im just trying to sort out a place before I arrive.
Thanks
Do you have be present when they turn on the utilities?
Can one individual hold multiple SP accounts? I have not moved out of my current place, but I will need to activate for my new place.
Yes, you can have multiple SP accounts under your name. But take note that each property can only be tagged to one account.
can I set appointment on the date of completion for a resale condo to turn on utilities.
Currently is a vacant with no utilities
Sorry for the late reply. As far as I know, it should take around 7 working days after opening the account (if using the app) for the utilities to turn on. So in your case, you might want to call SP Service at 1800 222 2333 to check.
Hi, I’m moving into a resale flat that allow 3 months extension. Can i apply for a SP account a month before i take over the flat? Or when should be the appropriate time to open a SP account?
You can only open the account after you’ve taken over the flat, since only one account is tagged to one property. Once SP proceeds with the new account opening, it will close the old account. You can refer to this FAQ for more information https://www.spgroup.com.sg/faq
Can i create a new account now as I will be shifting in to a rented hdb on 1Dec? My current place account is still open.
The SP utilities account holder is no longer live on our flat so i want to discontinue the previous account and i will apply for a new Account as i am the registered main tenant. It is possible to apply a new SP account and discontinue the old account?
Nelson, of course. You just need to submit a transfer of ownership form to SP.
Regarding changing the billing of utilities bill from residential name to company, where could I submit the relevant forms to SP via online.
Please advise, thank you.
Hi Doris, I believe SP has a form for transfer of ownership. Here’s the link: https://www.spgroup.com.sg/dam/jcr:ed7ecbae-862c-4fbd-9bb9-7cd84c97ddac/Change%20of%20Ownership-Tenancy%20-%20Utilities%20Account%20Transfer.pdf